What our clients are saying   What are businesses telling us?  Surprisingly there is a high degree of consistency across industries as organisations seek to respond to the challenges of a volatile global economy. Three consistent messages we hear: our customer / client relationships are not as good as we thought they were we need to get our point across – in a convincing way we need to seek out broader opportunities for the whole business as opposed to a silo approach consolidation is coming.  If we are to be one of the survivors we must build solid customer / client relationships  In response, we see leading organisations focusing on: Building (or re-building) trust with customers / clients / suppliers / colleagues / subordinates Looking to add value to their offering and working on better ways to communicate value Cross-selling Broadening relationships beyond current boundaries   IOWEU learning and support tools     Better Buyer Relationships The Smarter Selling learning system for consultants and salespeople. Available in English, French, German and Chinese (Simplified)          The Octagon™ Behavioural Questionnaire Understand 8 key relationship behaviours: your natural preferences and their impact on others Free download ENGAGE Board Game The ENGAGE board game supports the development of IOWEU skills and approaches.   The game is typically used either during a workshop, and/or subsequently as part of a team coaching initiative. Traxor™ - Total Relationship Management A total relationship management system that incorporates IOWEU's proprietary methodologies to help individuals, teams and organizations measure ad manage their relationship capital and relationship security. Continuous Development Support  (CDS) Tool A web-based tool that connects learners, their superiors, coaches / workshop facilitators and project sponsors to monitor and develop:  understanding of new learning application of new learning impact on customer relationships impact on revenue   Contact info@ioweu.com for more details.		Smarter Selling   International bestseller published by Now translated into 5 languages.  Have you read it yet? Available at Amazon and  good bookstores everywhere. "I recently purchased a copy of Smarter Selling whilst waiting at Waterloo Railway Station, and it has proved to be the best inspiration I have had for many years!" "The content of your book "Smarter Selling" was very consistent with the feedback we received in our major customer research. We want to move away from "servicing" and "selling" to demonstrating to our customers that we value them by dedicating time to understand their business and as a result developing solutions that are very relevant." "I have devoured ¾ of your book as I write this early on Sunday morning.  All I can say is that in my opinion this is one of the most important, significant and timely bundles of knowledge in the public domain." "I picked up your book whilst I was in the US last week and read it cover to cover on the flight back.  Every single page resonates with me!" "If you read SPIN Selling, you should read Smarter Selling. This book completes the jigsaw of buyer influences through addressing the emotional and psychological aspects of the sales process." "I ordered the book direct from the UK and it arrived last week.  It's a great read and I can already see where I need to change."   ROI   Case studies Confidence  Barometer   White Papers     Relationship Capital: A new Management Currency  Developing partner relationships Customer / client relationships as the economy tightens From Price to Value - How to build trust   Workshop video     View excerpts from a Better Buyer Relationships workshop.	News and events   Seminars:  - Feb 25, Carroll Consulting    20 Years Conference,    From 2nd hand-car    salesmen to Relationship    Capital   - Mar 23,    Enterprise Connect,    Brisbane,    CEO Sales & Marketing      Masterclass Public workshops:   - Mar 16-17 Brisbane - Mar 19 Sydney - Mar 25/26, Singapore - Apr 16, London Contact info@ioweu.com for more details.   Find faculty   Click below to find local language coaches and facilitators in your country: Australia Austria Belgium Canada China Eire France Italy Hong Kong The Netherlands Poland Romania Singapore South Africa South Korea Spain Thailand United Kingdom United States