Coaches and Facilitators - Australia

Keith Dugdale Territory co-ordinator and co-author of Smarter Selling Brisbane Tel: +61 (0) 43 88 00 976 Email: keith.dugdale@ioweu.com	Keith Dugdale is one of the co-authors of Smarter Selling.  Having spent over 20 years in professional services firms holding senior positions in training and business development, Keith now runs IOWEU International Limited with David Lambert. Keith is accredited in Think on Your Feet®, Myers Briggs (MBTI), Life Styles Inventory (LSI), Group Styles Inventory (GSI), and the Octagon behavioural instrument.  Keith’s main industry expertise is with legal and accounting firms, but he has also worked extensively with retailers, oil and gas and financial services. Keith is based in Brisbane but spends most of his time travelling around the world making presentations, consulting to local, national and global organisations, delivering training programmes and coaching.
Camille Bath Brisbane - Toowoomba  Tel: +61 (0) 439 309 075 Email: camille.bath@ioweu.com	Camille specialises in the areas of Leadership, Management, Sales & People Development. Camille is involved with facilitating workshops that bring people together from many different industry sectors.  She also facilitates corporate events, planning sessions and strategy meetings for various organisations. Camille began her career as a sales person in Australia with Elanco Animal Health, a division of Eli Lilly Pty Ltd, a U.S.A. based pharmaceutical company. She worked with this company for 15 years in various sales and marketing roles and finally as a Sales Manager and member of the Leadership Team.
Garth Borgelt Perth Tel: +61 (0) 8 9456 4481 Email: garth.borgelt@ioweu.com	Garth has worked in the Energy Industry for 25 years, holding executive management positions and Directorships to company’s around Australia, including the General Manager of NT Gas and the State Manager Western Australia for AGL.  Garth has a history of achieving outstanding business development and growth for the areas under his influence.  He has extensive experience in all aspects of organizational, cultural and commercial business activities.  He is equally at home working with industry regulators, government officials, indigenous and other stakeholders as he is working on site with team members. Garth is a Fellow of the Australian Institute of Company Directors and the current Chairman of the WA Chapter of the Australian Pipeline Industry Association. Garth is an Executive Associate of the Institute for Independent Business and is also accredited in IOWEU, Organisational Effectiveness Profiling (OEP).  He is a Director of two companies and 'in his spare time' is completing an MBA.
Karen Borgelt Perth Tel: +61 (0) 8 9456 4481 Email: karen.borgelt@ioweu.com	Karen has 25 years experience in providing consulting and training services to Governments and companies throughout the world. Passionate about helping people to improve their knowledge and skill she has worked with people from all socio-economic and educational backgrounds. Karen has delivered training and consultancy services to more than 800 companies and has provided troubleshooting services to enhance organisational performance both nationally and internationally. She has been a guest lecturer at numerous Universities including the Universities of Michigan, Philippines, NSW, Florida and Charles Darwin University. She draws upon an extensive background in management, including her experience in leading organizations through rapid growth and fundamental change. Karen has worked with a wide range of people from Boards of Directors, to white and blue collar workers to the so-called disadvantaged sector - including people who have physical and intellectual disabilities, the long-term unemployed, indigenous and the aged in her quest to help make meaningful education available and non-elitist. She is currently working on her PhD in the dual fields of Management and Education and is also accredited in I Owe U®, Organisational Effectiveness Profiling (OEP), Herrmann Brain Dominance Instrument™, Think on your Feet® and DiSC.
Denis Bourke Sydney Tel: +61 (0) 425 224 943 Email: dbourke@ioweu.com	Denis has in excess of twenty years of business experience in both the public and private sector, and for much of that time he has held senior manager and executive positions.  Working and consulting predominantly in Australia, Denis also has experience in the United States and the Asia Pacific region and has worked in a variety of disciplines, including: energy and the environment; education; government; financial services; and academia. For the last six years Denis has delivered a management/leadership programme for Sinclair Knight Merz, one of Australia’s largest international engineering consulting firms, facilitating programmes in Australia, New Zealand, Malaysia and the UK for around 1,000 engineers and scientists operating in mining and metals, infrastructure, building, and industrial which includes oil and gas operations. In addition to many years experience in the area of applied learning for middle to senior Executives, Denis is also an accredited coach of Personal Branding DNA, a self awareness programme for senior executives who are preparing, or who are being prepared for more senior responsibilities.    Denis holds a Doctorate in Business Administration, he is a Fellow of the Australian Institute of Management, and he has published widely on a range of issues and presented at national and international conferences during the last fifteen years.  In 1999, Denis’ work with the Blackwood Centre for Adolescent Development was recognised through an Australian Humanitarian Award, and in December 2003, CED was named national winner of the Prime Minister’s award for excellence in community and small business partnerships.
Karen Conaghan Brisbane Tel: +61 (0) 402 852 179 Email: karen.conaghan@ioweu.com	Karen has an extensive corporate background as a line manager and team leader with over 28 years experience in both government and the private sector, especially financial industry and professional service firms. Her industry experience in corporate training and development, group facilitation, individual and team coaching, counselling and therapy, provides a strong platform for developing individual and group performance. She is passionate about assisting individuals and corporations create more success, balanced and fulfilling futures.   Key focus areas include developing high performance teams and leaders; transitioning managers into leadership, as well as strengthening their “soft skills” in delivering “hard results”. Karen has coached and partnered with senior executives from some of Australia’s largest corporations including AGFA, American Express, PricewaterhouseCoopers, NAB, MLC, Thiess, Westpac, Newell Rubbermaid, QR & Dept Main Roads. She has recently been appointed as the only Australian Executive Coach & Global Trainer for  The Ken Blanchard Companies for the Asia Pacific Region, delivering Coaching Essentials© for leaders and managers. As a Senior Associate and Master Facilitator for Corporate Coach U, she facilitates Coach Skill Training for Managers.  Karen was a 2006 Queensland Finalist for AHRI Awards Excellence in Leadership-Consultant category.
Dennis Hall Brisbane Tel: +61 (0) 412 453 241  Email: dennis.hall@ioweu.com	Dennis Hall has more than 30 years experience in sales, marketing and training encompassing both tangibles (goods) and intangibles (services) at retail and wholesale levels.  He has managed teams from as small as two to as large as sixty. Dennis is an accredited IOWEU facilitator and coach, holds an MBA in Marketing Management and a certificate IV in Workplace Training and Assessment. With over 15 years focused on the tourism and hospitality industries, Dennis has developed an acute awareness of the importance of consistent delivery of high levels of service at all levels of an organisation. Dennis is based in Noosa on Queensland’s Sunshine Coast and spends most of his time travelling throughout Australia assisting businesses to establish, maintain and build better relationships both internally and externally.
Tim Higgs Sydney Tel: +61 (0) 2 8263 5900 / Mobile: 0407 88 99 36 Email: tim.higgs@ioweu.com	Tim has been involved in the corporate training industry for over 15 years.  He holds a Graduate Diploma (Psych/Couns), a Master’s Degree in Cultural Psychology and a Bachelor’s degree in Business, giving him a unique theoretical backdrop for understanding human performance in the workplace. This compliments his actual experience of working within the corporate sector and owning and running a small business. Originally working in sales and marketing culminating in his managing and training in this area as well, he then retrained as a psychologist  and ran a successful clinical practice on the Northern Beaches of Sydney. Having worked with individuals and groups in both a clinical and business setting, Tim has a fantastic insight into human behaviour, motivation and the issue of human change. Tim brings this understanding to the various spaces he trains in: providing a great blend of business experience, theoretical knowledge and human understanding for participants. Tim also holds a Certificate IV in Training and Workplace Assessment (40104) and was assessed by Unilever in Britain as one of the top three Executive Coaches in Australasia. As the Professional Development (PD) Portfolio Manager for New Horizons in Sydney, Tim currently consults to all areas of the business community in Australia in the area of training solutions. He works specifically with organisations seeking to increase the skill and productivity levels of their workforce through the provision of seminars and appropriately designed learning programs. Clients include: DHL, TCN 9, Hoyts, Lexis Nexis, Department of Education and Training.
Paul Hodgson Brisbane Tel: +61 (0) 421 05 20 91 Email: paul.hodgson@ioweu.com	Paul has over 16 years' experience in assisting major companies, SMEs, government, community and research institutions, particularly in terms of R&D, innovation, marketing, sustainability and community engagement.His past clients have included Suncorp Bank and Bank of Queensland and he was also Deputy Chairman of the Bendigo Bank Springfield Community Bank Steering Committee. For the past 4 years, Paul has been Co-Founder and Managing Director of Sustainnovation Pty Ltd, a consultancy aimed at helping organisations develop and implement longer term and bigger picture visions and strategies.In addition to his sustainable business focus at Sustainnovation, he has also been Global Business Development Director and an Accredited Facilitator for the Better Buyer Relationships program, developed by IOWEU International Limited, and an Ideas2Market Facilitator for the Australian Institute for Commercialisation. Previously Paul was Director, Innovation Strategy and Incentives at PricewaterhouseCoopers, responsible for assisting the firm's innovative clients in the biotechnology, information technology & communications, construction & engineering, energy & mining and manufacturing sectors. He was also a member of the firm’s national sustainability team.  Prior to this, Paul spent over 8 years in the Australian Government, leaving as Deputy Queensland Regional Director, AusIndustry in August 2000.
Sue-Ella Prodonovich Sydney Tel: +61 (0) 2 9367 3120 / Mobile: +61 (0) 411 780 255 Email: sue-ella.prodonovich@ioweu.com	Sue-Ella specialises in the area of complex business-to-business service offerings primarily with accounting and law firms and also with engineering and property development organisations, finance and investment banking groups. She has been instrumental in designing and implementing local, national and international projects which address ‘best practices’ in business mix analysis, fee and client analysis, target account strategies, client relationship management, brand development and market positioning. In addition to her client responsibilities, Sue-Ella maintains her commitment to the services sector in her roles with the Asia-Pacific Professional Services Marketing Association (APSMA). Sue-Ella is a Vice-Chancellor’s List student having received High Distinctions in her Bachelor of Commerce (Law and Marketing) degree.Her Post-Graduate qualifications are Honours in Marketing and an MBA from Macquarie Graduate School of Management.She is also a casual Academic Lecturer at UTS.
Michael Schiffner Melbourne Tel: +61 (0) 415 147 337 Email: michael.schiffner@ioweu.com	Over the past 17 years Michael Schiffner has accumulated a wealth of knowledge in the areas of sales training, mentoring and sales management. As Managing Director with Collective Intelligence, Michael facilitates sales training workshops, sales conferences and provides one-on-one sales mentoring. Michael has consulted at a senior level to a range of private and public sector companies to increase their sales revenues by improving the effectiveness and professionalism of their sales teams.Michael also facilitates for the Australian Institute of Management on a regular basis. Michael’s trust-based relationship selling methodology helps his participants to avoid the price-driven sale and create partnerships with their clients resulting in willing purchases, repeat business and referrals. During his career Michael has worked with four of the world’s largest pharmaceutical companies: Pfizer (Australia), GlaxoSmithKline (UK), Novartis (Canada) and Schering Plough (Canada).Michael has also worked with multinational companies in the telecommunications and financial services industries. Michael is able to share real-life experience and hands-on knowledge with workshop participants because he is a seasoned international sales professional with a successful sales track record. Michael delivers highly interactive and enjoyable adult learning in the form of practical hands-on activities and real life role-play scenarios.
Neill Wiffin Melbourne  Tel: +61 (0) 414 517 746 Email: neill.wiffin@ioweu.com	Neill's focus is on assisting organisations grow via improved understanding of their Markets, Customers and Distribution channels. Neill is passionate about and subscribes to a ‘Client centric, Sales & Service lead’ vision for developing a sustainable competitive advantage. Neill works with clients/ employers to drive business improvement through; operational & sales/ marketing strategies, product portfolio & sales force improvement strategies and the successful restructuring of the sales approach for professional services and consulting businesses. He has experience across a diverse range of industries including Professional Services, Consulting, Information & Analytics, Utilities and FMCG. Neill has an MBA from the AGSM [UNSW], now lives in Melbourne and despite having all the necessary gear, sadly for him, he is a hopeless fisherman. Specialties: Revenue Growth and Implementation advice Customer Experience Improvement Channel Strategy Sales force effectiveness Sales maturity Business Skill development Channel performance measurement and reporting Product Portfolio assessment Sales Management & Coaching.
Jim Wilson Sydney / Canberra Tel: +61 (0) 409 774 380 Email: jim.wilson@ioweu.com	Following a number of years in senior consulting roles with chartered accounting firms, Jim Wilson established his own consultancy in 1992. Jim works principally on business strategy, marketing and management development assignments for both private and public sector clients, particularly professional service firms. He has worked with several hundred SMEs on a range of assignments, particularly business planning. He also has considerable experience with designing and implementing organisation development interventions that are typically built around the principles of customer-focused, quality management. Jim is an experienced workshop facilitator and also delivers workshops in the areas of communications (verbal and written), thinking preferences, business simulations and commercial management. Jim has worked extensively with financial institutions and lectured for the Financial Services Institute of Australia. He was voted Best Public Presenter in 2006 for his work delivering workshops on communications and thinking skills.
Jean Woo Sydney Tel: +61 (0) 2 9552 6322 Email: jean.woo@ioweu.com	Jean began her career as a lawyer at Freehills before heading the Corporations and Securities publishing unit at LexisNexis.Since 1997 she has been Director of Personal Brand Management Pty Ltd, working with business and professional people to increase their credibility and visibility with their target audiences. Jean’s primary industry expertise is with legal and accounting firms, but she has also worked with clients in the financial services and hospitality sectors. Clients have included Insurance Australia Group (Australia’s largest insurer), Servcorp (staff from over 70 international offices), and HIH Insurance (facilitating in national rollout of Transition Program).